Riu Palace Riviera Maya Hotel Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Avenida Xaman Ha Manzana 9 Y 10 Lote 1, Playa del Carmen, Mexico, 77710

The upscale Riu Palace Riviera Maya, a 5-star family-friendly all-inclusive resort on a pristine white-sand beach in Playacar, offers 24-hour service with free WiFi and comprehensive entertainment programs.

Modern Room Amenities

All 460 rooms at Riu Palace Riviera Maya feature minibars, flat-screen televisions, laptop-compatible safes, and air conditioning. Each room includes 24-hour room service and laptop-friendly workspaces.

Diverse Dining Options

Six onsite restaurants serve buffet breakfasts with live cooking stations. The dining venues feature Italian and Mexican cuisine, while five bars provide snacks and appetizers.

Spa and Recreation

The Renova Spa offers massages, body treatments, and facials. Recreational facilities include a private beach, fitness center, outdoor pool with swim-up bar, tennis courts, and a nightclub.

Location and Activities

Located 34 miles from Cancún International Airport, the resort provides access to Xcaret, Xel-Ha parks, and Sian Ka'an Biosphere Reserve. RiuLand program offers children's activities with pool slides.

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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Suite

Max:

2 persons

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Junior Suite

Max:

2 persons

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Superior Suite

Max:

2 persons

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Playa del Carmen 1.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.2 mi

Cancun (CUN) 36.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Wi-Fi in rooms

Free parking

Baggage storage

24-hour services

24-hour reception

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Private beach
Elevator
ATM/Cash machine
Sundry/Convenience store
Gift/Newsstand
Hairdresser
Beauty salon
Multilingual staff

Sports & Fitness

Fitness center
Kayaking
Tubing
Tennis
Pool tables
Fitness studio

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Stores/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Lobby bar
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Espresso machine
Free breakfast
Buffet breakfast

Business

Business center

Children

Cribs
Babysitting/Child services
Children's pool
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Night club
Entertainment
Garden area
Barbeque grills
Television in lobby
Spa & wellness center
Sauna
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone

Location

Avenida Xaman Ha Manzana 9 Y 10 Lote 1, Playa del Carmen, Mexico, 77710

Map view

Avenida Xaman Ha Manzana 9 Y 10 Lote 1, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.4 mi

Zona Arqueologica Playa del Carmen

3700 ft

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

3.1 mi

Parks

Xel-Ha Park

2300 ft

Carretera 109

Cenote Calavera

1.9 mi

Mall

Playacar Center Shopping Mall

2400 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.2 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

2800 ft

Calle Carretera Federal 109

Cenote Carwash

1.6 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.6 mi

Av. Benito Juárez

Los Fundadores Park

1.1 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

3900 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.0 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.3 mi

Museums

3D Museum of Wonders

1.3 mi

5ta Avenida

Galeria de Arte 5ta Avenida

1.1 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.2 mi

5th Avenue 4th and 6th Streets

Sun Jaguar

1.2 mi

Playacar

Xaman Ha Ruins

3700 ft

Playacar

Ruinas Mayas

3600 ft

Night club

Coco Bongo

1.4 mi

Mall

Starbucks

3800 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

1.3 mi

Church

Nuestra Senora del Carmen Catholic Church

1.4 mi

Mall

Paseo del Carmen Shopping Mall

5000 ft

Mall

City Club

4100 ft

Amusement Park

Skydive Playa

4800 ft

Beach

Playacar Beach

1.6 mi

Nearby

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

1300 ft

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1800 ft

Restaurants

Les Crepes de Paris

2.0 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

Barra Artesanal

2700 ft

Paseo Xaman Ha 42

Buenerrimo

1.7 mi

Ave. Paseo Tulum Local 17

LABRIOCHE de Playa

1.3 mi

Paseo Xaman - Ha 12 Playacar

La Vaqueria

1.8 mi

Paseo Xaman-Ha

El Bistro

1.3 mi

Paseo Xaman-Ha Plaza Pakal

Reviews and Ratings

Feedback from previous guests about their experience.

88%

enjoyed the hotel and would happily return

8.8/10

Great

Rooms

7.0

Location

7.2

Service

8.0

Dining

8.0

Edward

United States of America, March 2025

5.6/10

My stay at the Riu Palace Riviera Maya was largely enjoyable, with excellent food and beautiful grounds. However, I did encounter some cleanliness issues and minor inconveniences during my visit. Overall, it was a mixed experience that had its highlights but also areas that could use improvement. 🌴🍹

Rooms

8.0

The rooms were clean and spacious, and I loved the towel animals they left each day. However, I did notice a few maintenance issues, like popping floor tiles.

Service

7.0

Most of the staff were attentive and friendly, especially at the pool area, though I did find the front desk could use a touch more customer service charm.

Location

9.0

The hotel is beautifully situated right on the private beach, making it perfect for water sports. I appreciated the lush surroundings, but the area could be noisy at times.

Dining

9.0

The food was fantastic, with a good variety available at the buffet and specialty restaurants. Dessert options were particularly good!

Facilities

7.0

Facilities like the pool area were nice, though some maintenance is needed to keep everything in top shape.

John

United States of America, March 2025

7.4/10

I had an amazing stay at the Riu Palace Riviera Maya. The service was really good, and the staff always greeted me with smiles. The food was fresh and delicious, and I particularly enjoyed the variety of pools available. However, I did notice some maintenance issues in the location, such as missing tiles in the pool area. Overall, it was a great vacation experience, and I would highly recommend this resort.

Rooms

8.0

The rooms were lovely, clean, and spacious, providing a comfortable space to relax. However, the air conditioning was not as effective as I expected.

Service

10.0

The staff was particularly helpful and friendly, always going the extra mile to make my stay enjoyable.

Location

6.0

I did find some areas in the location that needed improvement, like the pool with missing tiles and sand at the bottom, which was a bit concerning.

Dining

9.0

Dining options were impressive with a wide variety of quality selections. The fresh food truly stood out during my stay.

Facilities

7.0

The resort had great facilities, though I noticed some areas could use better upkeep.

Arthur

United States of America, February 2025

6.4/10

I had a fantastic stay at the Riu Palace Riviera Maya! The food was extraordinary with endless options available at the buffet, though the beach had its ups and downs due to seaweed. The service was great; staff went out of their way to ensure I was taken care of. However, the pool definitely needed some renovations, which was a bit disappointing. Overall, it was a great vacation with just a few areas needing improvement.

Rooms

8.0

The rooms were nice and spacious, always clean, although they could use a bit more upkeep.

Service

10.0

Every staff member was friendly and attentive, making me feel welcome throughout my stay.

Location

9.0

The resort is in a great location, close to shopping and a quick walk to stunning beach areas.

Dining

9.0

The variety of food available in the buffets was very nice, offering something for everyone.

Facilities

7.0

While the overall facilities were nice, the pool needs renovations and felt a bit warm at times.

David

United States of America, December 2024

6.4/10

My stay at Riu Palace Riviera Maya was a mix of highs and lows. The resort itself is beautiful, and the staff provided excellent service, which made the experience more enjoyable. However, issues like air conditioning problems and an overcrowded beach marred what could have been a perfect getaway.

Rooms

6.0

I was excited about our suite with a jacuzzi, but unfortunately, the air conditioning just didn't cool properly, which was frustrating. We also faced plumbing issues, with the shower flooding and the toilet not flushing well.

Service

8.0

The staff really stood out; they were friendly and attentive throughout my stay. People like Lydia and Chielo at Don Manalo and Freddy at the lobby bar made an effort to ensure we had a pleasant experience.

Location

6.0

While the hotel is lovely, the beach had a lot of seaweed, making it difficult to enjoy swimming. Plus, some areas could use a little more upkeep to really shine.

Dining

7.0

The dining options were varied, but I noticed a lack of vegetarian choices in the specialty restaurants. Nonetheless, the buffet was generally good, and the service was often stellar.

Facilities

6.0

The resort has great amenities, but there were minor issues like broken tiles around the pool that led to some unfortunate accidents, which is concerning in a luxury hotel.

Sharon

United States of America, December 2024

6.0/10

My stay at Riu Palace Riviera Maya was overshadowed by a distressing incident involving the theft of money, which left me feeling unsafe during what should have been a relaxing vacation. While I appreciated the friendly staff and the beautiful setting, the hotel's response to the situation was severely lacking. I had expected more support from both the hotel and TUI.

Rooms

5.0

The room was designed for comfort, and I appreciated how it was kept clean daily. Unfortunately, an alarming incident with the safe made it hard to enjoy the otherwise pleasant accommodations.

Service

5.0

The staff were generally friendly and helpful, especially in the restaurant. though my trust in their security was shaken after the theft incident. I often felt that management did not take our concerns seriously.

Location

6.0

The location was great, close to Playa del Carmen, making it easy to explore. but it didn't help alleviate my worries about safety during my stay.

Dining

6.0

Dining options were varied, with a large buffet available. Yet, I felt disappointed that not all a la carte restaurants were open, which limited our choices.

Facilities

5.0

Facilities like the pool and bar were nice, with attentive staff around. However, the overall maintenance of the hotel felt lacking, contributing to my overall unease.